Comms and alerts

Comms covers email, push, in-app inbox, billing recovery, and operational alerts.

Channels

• In-app inbox.
• Resend email.
• OneSignal push.
• Admin alerts.

Message classes

• Account and login.
• Partner invites.
• Billing and payment recovery.
• Export or report ready.
• Product lifecycle.
• Commercial API and quota warnings.

Rules

• Consent before push.
• Unsubscribe for marketing email.
• Suppression lists for bounced or opted-out users.
• Quiet hours for reminders.
• No sensitive fragrance or partner data in push previews.

Admin checks

• Delivery failures.
• High alert volume.
• Users with repeated billing failures.
• Push permission state.
• Email template accuracy.